Most design organizations
ship features.
This one grew revenue.
37% more active users. 6% revenue uplift. 50% enterprise acquisition lift — across a 10M+ subscriber platform.
Selected Work
Two Case Studies
Platform Impact
37%
Monthly active user growth
25%
Monthly engaged user growth
35%
Re-engagement lift
14.6%
User retention lift
Certifications
About
How I work.
Testimonials
What others say.
“Jon approaches design not merely as a service function, but as a primary business lever, consistently advocating for the realization of tangible business value through product design. He has been instrumental in architecting Synchronoss' multiyear Family Cloud strategy, successfully translating high-level vision into actionable initiatives, robust validation frameworks, and executive narratives focused on growth, engagement, and retention.”
“His contributions to Synchronoss and to the users of our Cloud applications resulted in global adoption of the platform and a user experience that achieves consistently high marks from Android and iOS users alike. Beyond the work that Jon contributes, he is an ambassador for our Company and the values that we represent to our customers and the communities where we work.”
Roles
Where I've led.
2022 — 2026
Global Head of Product Design & UX Strategy
Synchronoss, Bridgewater, NJ
VP-scope. 10M+ subscriber platform. Multi-year product vision, org transformation, executive strategy.
2017 — 2022
Head of UX Design & Research
Synchronoss, Bridgewater, NJ
Built design org from 8 to 15. Established research practice, career framework, and design system across 500+ person enterprise.
2015 — 2017
Senior User Experience Manager
Synchronoss, Bridgewater, NJ
End-to-end product design across RCS, white-label cloud, and email platforms for Tier 1 carriers.
2010 — 2015
User Experience Manager
Synchronoss, Bethlehem, PA
Led multidisciplinary team of 8 across cloud storage, content transfer, and buy flows for Verizon, AT&T, and Sprint.
2025 — Present
Strategic Advisor
AutoSpa, Allentown, PA
Product strategy and UX for an early-stage on-demand mobile detailing marketplace. 92% usability completion, 4.9/5 confidence score pre-MVP.
Education
2002 — 2006
BFA, Communication Design
Kutztown University, Kutztown, PA